Having a plan B when it comes to technology
Planning around
technology is like trying to predict the future of a two year old. No matter
how hard you try, you cannot get them to obey orders and recognize why you know
best. Alas, having a back up to your back up plan is important to alleviate the
pain when your business is inevitably interrupted. Most things are beyond our
control but we must plan for them like we have some semblance of what needs to
be done.
Outside third
party issues are nerve racking, a blizzard in Minnesota knocks out a satellite
dish and now you don’t have internet in Southern California. A fuse blows in
Texas and your phone calls won’t go through to your neighbor down the street.
Both actual reasons why your business can be affected and you can’t do anything
about it. Understanding the problem is the first step to getting past the
issue.
How long will the
satellite be out? How long until the fuse gets changed? Find out and be honest
with your clients about the problem. And even though it may not be your fault,
take responsibility for it and reach a mutual understanding with the clients
and the delay in helping them. Most clients will completely understand and for
the ones that don’t you may have done yourself a favor in letting them go
because they may be more trouble down the road.
Take the time to
set up a backup plan and back up your data in either the Cloud or some other
alternative. Keeping valuable information secure in multiple locations will
help if your main office gets destroyed and/or catches on fire. Connect your
cell phone to your office lines and know how to forward calls anonymously
before something happens to your provider.
Whatever you have
to prepare for, make sure you do prepare ahead of time. It doesn’t matter if
your business is two years old or twenty you need to have a Plan B and C in
case A is interrupted. And remember, it may not be your fault but it is your
problem so be prepared so you don’t take your eyes and goals off taking your
business Up One Level.